by Aspirant Team
March 31, 2021
An in-home healthcare company was mired down with overly complicated, manual procedures to connect workers with each other and their patients. An antiquated process required multiple touchpoints, devices, and additional workers as opposed to a simple, streamlined connection with the patient. While already recognizing the imperative to modernizing, when the COVID-19 pandemic hit, the need for centralized connectivity and streamlined communications accelerated significantly.
Our team started with a modernization strategy to provide centralized access to the most critical data needed by end-users to perform their job. Leveraging Microsoft Teams and Teams Voice services, we were able to match business flows with appropriate groups and call queues, providing seamless connectivity and communication solutions for healthcare workers and their patients.