Aspirant Wavestone Logo

Marketing, Innovation, & Customer Experience

Build Brand Strategy and Activate Digital Marketing Programs

Our real-world expertise across industries such as Life Sciences, Pharma, BioTech, Medical Device, Consumer Healthcare, Banking, Nuclear, and Consumer Goods helps overcome challenges at any stage of your marketing or innovation process. Whether you need to launch a new product, optimize your digital ecosystem, or reboot your innovation pipeline, our teams can generate the business growth you seek. We adeptly define your key customers and their needs, build competitive positioning, and design and promote meaningful solutions.

Michele Petruccelli

Vice President,
Management Consulting

“Maintaining an unwavering focus on the customer ensures that your brand, product, and messaging will resonate with the intended audience.”

Marketing, Innovation, & CX Capabilities

Customer Market Research Services

Marketing
Research


Design competitive analysis, market segmentation, and voice of customer (VOC) studies that strengthen brand strategy using qualitative and quantitative elements.

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Digital Marketing Agency

Digital
Agency


Develop creative assets and messaging that resonates with your targeted audience while increasing brand visibility and website traffic.

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Customer Experience Services

Customer Experience (CX)


Analyze the customer's journey and perceptions from their perspective to reveal actionable insight through Design Thinking.

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Brand Strategy Company

Brand Strategy &
Delivery


Devise and implement a plan for elevating brand equity and relevance. Expedite marketing program delivery. 

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Human centered design process flow
The customer is at the heart of all we do

Starting with the customer, we ensure a thorough understanding of the market context and marry that with deep customer insight before we delve into developing strong branding elements and help you to develop a strong brand strategy and compelling brand proposition.

Client Success Story

Rebranding a Community Bank

Hear from our client from Santa Cruz County Bank (SCCB) as she shares her experience collaborating with us on her transformative rebranding journey. Through in-depth audience research, we helped shape their new value propositions. Additionally, we developed a brand activation playbook: an arsenal of marketing assets showcasing a fresh visual identity while maintaining the brand equity built over a 20-year history.

Together, we're on a mission to strengthen their community presence and deepen client relationships, positioning the bank as a trusted partner for local businesses in a competitive landscape.

Enhancing Customer Experience Through Strategic Insight

Discover how a global medical device division revolutionized its customer experience with our innovative, customer-focused solutions. Discover how they streamlined operations and boosted satisfaction—learn how your business can achieve similar success!

 

Client Testimonial

 

Capability Details

Expand sections below to learn more.

 

Marketing Research

The goal of marketing is often described as reaching the right people with the right message at the right time. Doing so requires an intimate understanding of the target audience that can only be gathered through studies that are properly designed, deployed, and analyzed. Combining quantitative and quantitative research methods is instrumental in revealing the nuances that generate potent brand and product strategy. The right research partner will streamline the path to gaining that insight.

The Aspirant team utilizes functional and industry experience as well as proven tools, including our proprietary AI-powered survey platform, to help clients determine who to reach with what message and when.

 

  • Market analysis and customer segmentation
  • Quantitative and qualitative research design
  • Consumer research, social listening, and sentiment analysis
  • Competitive benchmarking
  • Market sizing and price sensitivity
  • Interpretation of secondary research

Digital Agency

Internet marketing used to be an afterthought in planning a brand's marketing mix. But these days, successful companies of all sizes and industries prioritize the execution of a clear digital marketing strategy to drive sustainable growth. That is due to the efficient lead generation of inbound marketing tactics such as pay per click (PPC), search engine optimization (SEO), and publishing thought leadership content. They passively attract prospects that are exponentially more likely to convert than those reached by brute force outbound methods like mass media, cold calling, and spamming emails.

The platforms and tools for managing these digital programs are designed to be intuitive, but there is definitely a learning curve. Few organizations have the time, resources, and patience to develop those skillsets and maintain those workstreams in-house. It is tough to find a partner qualified to handle all those moving parts, so many fill that gap with a variety of specialized agencies. This piecewise approach solves one issue but creates others. Keeping external teams aligned with the overarching strategy and one another can quickly become a distraction for brand leaders. Enter Aspirant.

Our comprehensive digital marketing expertise creates an all-inclusive solution for building brand equity and fueling sales. We develop and deploy programs tailored to each client's unique needs and strategic goals.

Click here for more on the Aspirant Digital Agency

  • Digital / graphic design and creative leadership
  • Custom website development, hosting, and maintenance [WordPress, HubSpot, Salesforce, Squarespace, Wix]
  • Certified Google experts [Google AdWords, Google Ads Display, Google SEO, Google Analytics]
    • Keyword research
    • Technical and content-based search engine optimization (SEO)
    • Search engine marketing (SEM)
    • Paid search / pay per click (PPC) campaigns
  • Keyword-optimized content marketing
    • Thought leadership blogs and case studies
    • Website copywriting
  • Social media strategy and oversight
  • Targeted email marketing
  • Real-time KPI dashboards

Customer Experience (CX)

A rewarding Customer Experience is the secret to building loyalty and advocacy that powers sustainable success. This can only be achieved by crafting and delivering against a value proposition that resonates with the target audience and creates meaningful differentiation from the competition. Find that niche by deconstructing the end user touchpoints and capitalizing on the identified areas of opportunity.

Aspirant helps clients incorporate Design Thinking into strengthening their relationship with customers, which translates directly into improving business results.

  • Customer experience capability / maturity assessment
  • Design Thinking workshop facilitation
  • Building stakeholder personas
    Customer journey map creation
  • Value stream mapping
  • Customer satisfaction measurement and monitoring
  • New service / product development (NPD) leadership
    • Design of innovative solutions
    • Scoping of minimum viable product (MVP)
    • Product life cycle management

Brand Strategy & Delivery

Offering a useful product or valuable service does not always translate to winning in the marketplace. Claiming share and defending against competition is predicated on branding that establishes expectations and generates trust. A brand marketing plan must make an authentic connection between market needs and the brand's value proposition in order for it to resonate with the intended audience.

Making progress for established brands can prove even more challenging, where identifying strategic priorities is not so straightforward. Experts with fresh eyes and an external perspective can breathe new life into marketing programs that seem to have plateaued.

Aspirant doesn't just help clients create an actionable growth strategy; we make sure they have the means to make it happen.

  • Brand strategy and brand planning
    • Exploration of customer / consumer insights
    • Brand identity and competitive brand positioning
    • Budgeting and marketing mix development
  • Interim brand management
  • Structure / process implementation
    • Innovation stage gate programs
    • Process improvement
    • KPI metrics and dashboarding
  • Program delivery
    • Project prioritization
    • Agile & waterfall project management

Let's Talk

We'd love to help. Set time on our calendar that's convenient for you.

Client Success Stories